OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
116 ratings and 86 comments received in the last 90 days.
03 July 2025
We went in to look and bought the car within 30 mins. Efficient pick up and great communication during the period of buying and collecting. I had a couple of questions regarding my private plate and insurance and all was dealt with quickly.
01 July 2025
Totally satisfied
26 June 2025
As above
10 June 2025
Great service when picking the car up and explanation of car features and after service
07 June 2025
Very happy, lovely staff and excellent customer service.
03 June 2025
Clearly explained the purchase process. Very thorough with the handover on delivery. However, slightly disappointed to find on handover the Countryman 1.5 MHEV model we purchased has reduced boot space compared to the model shown in the showroom.
03 June 2025
Very satisfied- no problems and purchase and delivery went very smoothly
03 June 2025
See above
02 June 2025
Excellent hand over, lots of patience from Ben when explaining the car to a technophobe like me.
20 July 2025
Great customer service
18 July 2025
As above
17 July 2025
some confusion about process is car failed MOT and whether or not I had time to remedy rather than not being able to drive away at all it passed however clarity on the potential process would have helped earlier although ultimately not neccesary
15 July 2025
Service is always friendly, the work is done by experienced Mini mechanics and the courtesy car experience was good.
15 July 2025
The staff worked to my time frame and Sarah kept me informed about everything during the refit.
15 July 2025
Kept up to date with the vehicle condition via mobile, MOT completed. Staff pushed through for a lunch time finish to accommodate my work schedule. Thank you!
14 July 2025
Easy, fuss free MOT service.
13 July 2025
Because of the above.the job it came in for was great but the extras and not being honest have left a sour taste. I don't think I will be going back.
12 July 2025
Efficient service and competitive price
12 July 2025
Friendly service and well looked after
08 July 2025
Great drive and great looking car